Air travel continues to be one of the fastest and most convenient methods of traversing long and short distances. What occurs on airplanes tends to capture the most attention, but airports are an integral part of the travel experience, and the quality of the airport can make your trip pleasant or miserable.
When an online user asked other travelers what the worst airports they had ever been to were, the responses offered a fascinating glimpse into airline travel from the ground.
1. Albuquerque International Sunport
The cleanliness – or lack thereof – was a complaint from a few respondents. One says, “I had an agent asking people to walk through an area near security with no shoes (I had on sandals). It was summer. There were no antimicrobial mats. There was also blood on the floor that hadn’t been cleaned up off to one side. It was like a petri dish for foot fungus. Bathrooms were kinda suspect too.”
2. Beijing Capital International Airport
One person had a truly awful experience at this airport, describing how they discovered during an extended overnight layover in thirty-seven-degree weather that the airport turned off the heat at night.
3. Charlotte Douglas International Airport
An airport’s layout and design make the difference between a smooth travel experience and an unpleasant one. Someone took exception with this airport’s small, inadequate space: “I was recently stuck at the end of Charlotte‘s C concourse, which feels like it was designed by someone who hates humans and wants them to be uncomfortable.
There are at least six gates in this tiny space, and it seemed like all of them were deplaning or boarding at the same time.”
4. Frankfurt Airport
For a different respondent, the airport itself wasn’t the problem; the personnel was who they took exception, saying, “No matter what staff I talked to, they treated me like my existence was ruining their day. I have German friends, and I’m aware of the stereotypical German bluntness, but these people were just rude.
5. Hartsfield-Jackson Atlanta International Airport
Several travelers dislike how far away everything is at this facility. An individual on the thread compared navigating the airport to running a marathon.
6. Istanbul Ataturk Airport
Located in Istanbul, Turkey, this airport made a less than favorable impression on at least one traveler, who laments that the facility “is both enormous and completely devoid of water fountains, or really much-running water of any kind.
7. Los Angeles International Airport
A large metropolitan area like Los Angeles would require an equally large airport. The drawn-out distance of the terminals irritated at least one wayfarer, who shared that their flight to San Francisco took less time than it did for them to walk from the entrance to their terminal.
8. Miami International Airport
One frequent flyer laments the problems they routinely experience at their home airport, where they’ve had money and expensive electronic devices stolen from their luggage on multiple occasions. They acknowledge flying more than most people, but even so, that’s a lot of stolen valuables.
9. Toronto Pearson International Airport
This airport draws some of the most intense responses from vacationers, who express their strong dislike of this airport’s logistics, with one person describing it as “a small city but without any directions. Welcome to Toronto, good luck finding your way out of here,” and another commenting that it is unorganized with too few moving walkways for passengers.
10. Sydney Airport
This Australian airport made a negative impression on a visitor, thanks to two-hour delays in customs, which resulted in delayed and missed flights. All of this occurred after they completed an eighteen-hour flight.
Flight delays, trouble getting refunds, cancellations, and ballooning airfare are increasingly pushing U.S. travelers to file complaints with airlines this year. Stacker ranked airlines by those which received the most customer complaints in March 2022, based on data from the 2022 Air Travel Consumer Report.
Data points covering the total number of complaints and passengers served during that period are included for each carrier. The ranking was based on the number of complaints per 100,000 passengers to account for the varying sizes of airlines.
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